The default folder for EthoVision XT is
C:\Program Files\Noldus\EthoVision XT 19
Experiments folder
The default folder for EthoVision XT experiments is
C:\Users\Public\Public Documents\Noldus\EthoVision XT\Experiments.
Each experiment has its own folder, the experiment folder. An experiment folder contains the following sub-folders:
▪Bitmap Files. Contains the background images that were used in the Arena Settings and the reference images that were used in the Detection Settings.
▪Configuration Files. Contains the configuration files that are created when you set the connection between EthoVision XT and hardware devices.
▪Data Files. Contains the binary track files acquired during acquisition.
▪Export Files. When you export your track data, manually scored behaviors, analysis results or the experiment’s GLP log files, the export files are, by default, stored in this subfolder.
▪External. When you import external data files, they are stored in this subfolder. In addition, the subfolder contains the sync-out files that were used for external data co-acquisition.
▪Intermediate. This folder contains intermediate results.
▪Log. Contains the log files if your experiment is set for Quality Assurance (GLP experiment).
▪Media Files. This is the default location for media files that have been recorded during the experiment.
▪Temp. This is a folder where temporary files are stored. It is usually empty.
The default folder for profiles for import of physiological data is
C:\ProgramData\Noldus\Common\Profiles.
The log file for Technical Support
Locate the file in: C:\ProgramData\Noldus\EthoVision\XT 19\Log.
The dump files for Technical Support
Our Technical Support department may also request the dump files EthoVision XT [version number].dmp.
You can find the dump files in the following locations:
▪For Noldus debug-mode dump files: C:\Users\[user name]\AppData\Local\Temp.
tip To access this folder, in the Windows Search field type %temp%.
▪For user-mode dump files: C:\Users\[user name]\AppData\Local\CrashDumps
A user-mode dump is a dump created for a specific process, for example an application like EthoVision XT.
Notes
▪The AppData folder may be hidden on your computer. If so, in the File Explorer, from the View menu select Options and then Change folder and search options. Click the View tab and make sure that under Hidden files and folders the option Show hidden files, folders and drivers is selected.
▪If EthoVision XT did not create a DMP file, do the following:
1. Start EthoVision and use the system until it freezes. Let the software sit there frozen and proceed with the instructions below.
2. Navigate to: C:\Windows\SysWOW64, double-click on a file called Taskmgr.exe. The Task Manager opens.
3. On the Processes tab, right-click on EthoVision XT and select Create dump file.
4. Wait until a message pops up telling you the location of the DMP file (likely here: C:\Users\<your name>\AppData\Local\Temp\EthoVision.DMP).
5. Close EthoVision XT, copy the DMP file and send it to Technical Support.